Terms of service

Overview
Definitions
Eligibility
Acceptance of Orders
Pricing and Currency
Payment Methods
Payment Verification and Fraud Prevention
Promotions, Discounts and Coupon Codes
Order Cancellation
Order Processing
Shipping and Delivery
Customs Duties, Taxes and Import Regulations
Return Policy
Return Authorization Procedure
Return Shipping Costs
Damaged, Defective or Incorrect Products
Return Shipping Costs and Non-Refundable Charges
Refunds and Processing Times
Exchanges
Chargebacks and Payment Disputes
Product Care, Use, and Safety
Reviews, Feedback, and Customer Content
Intellectual Property Rights
Third-Party Services, Links, and Shopify
Business Operator and Contact Details
Privacy and Data Protection
Disclaimer of Warranties
Limitation of Liability
Indemnification
Force Majeure
Suspension and Termination
Governing Law and Consumer Rights
Changes to the Services and These Terms
General Provisions
Contact Information

1. Overview

Welcome to Soft & Cotton. These Terms of Service (“Terms”) govern your access to and use of the Soft & Cotton website, products, services, content, applications, and all related features (collectively, the “Services”). By accessing our website, placing an order, creating an account, or otherwise using our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, our Privacy Policy, Return Policy, Shipping Policy, and any additional policies published on our website.

If you do not agree with these Terms, you must immediately discontinue the use of our Services.

Soft & Cotton is committed to providing customers with a secure, transparent, and reliable shopping experience. These Terms are intended to protect both our customers and our business while ensuring compliance with applicable consumer protection laws and payment processing requirements.

Our website is powered by Shopify, which provides the e-commerce platform that enables us to sell our products online. However, all purchases are made directly from Soft & Cotton and not from Shopify. Shopify is not responsible for any products, customer support, warranties, returns, or contractual obligations arising from purchases made through our website.

These Terms apply to every visitor, customer, merchant, affiliate, or other user accessing the Services.

2. Definitions

For the purposes of these Terms, the following definitions apply:

“Company”, “we”, “our”, or “us” refers to Soft & Cotton, the operator of this online store.

“Customer”, “you”, or “your” refers to any individual or legal entity accessing our Services or purchasing products from our website.

“Website” means the official Soft & Cotton online store, including all associated domains, subdomains, webpages, mobile versions, applications, and related online services.

“Products” refers to all goods, digital products, accessories, bundles, promotional offers, gift cards, and any other merchandise offered for sale.

“Services” means the complete functionality of our website including browsing, ordering, payment processing, customer support, newsletters, promotional campaigns, and all related services.

“Business Day” means Monday through Friday excluding official public holidays applicable to our operating locations.

“Order” means an offer submitted by a customer to purchase products through our website.

“Carrier” means any shipping or logistics provider selected by Soft & Cotton to deliver products.

“Force Majeure Event” means any event beyond our reasonable control including but not limited to natural disasters, war, terrorism, governmental actions, cyber incidents, pandemics, labor strikes, customs delays, transportation disruptions, or supplier failures.

3. Eligibility

By using our Services you confirm that:

you are at least 18 years old or the age of majority in your jurisdiction;
you have the legal capacity to enter into binding contracts;
all information submitted to us is true, accurate and complete;
you will promptly update your information whenever necessary;
you will use our Services only for lawful purposes.

If you are purchasing products on behalf of a company or another legal entity, you represent that you have the authority to bind that entity to these Terms.

We reserve the right to refuse service, suspend accounts, or cancel orders where we reasonably believe false information has been provided or fraudulent activity has occurred.

4. Acceptance of Orders

Submitting an order through our website constitutes an offer to purchase the selected products.

Your order is not automatically accepted when payment is submitted.

An order becomes legally binding only after:

payment has been successfully authorized;
fraud prevention checks have been completed where applicable;
inventory has been confirmed;
we have accepted the order for processing.

We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations involving:

suspected fraud;
inaccurate pricing;
payment authorization failure;
stock shortages;
technical errors;
violation of these Terms;
export restrictions or sanctions;
misuse of promotional campaigns.

If an order cannot be fulfilled, any payment received will be refunded to the original payment method.

5. Pricing and Currency

All prices displayed on our website are shown in the currency selected by the customer or automatically determined based on the customer’s location. Prices may be displayed in various currencies for convenience; however, the final amount charged will always be clearly presented during checkout before payment is completed.

Prices include applicable taxes only where legally required. Depending on your country of residence, local VAT, GST, sales tax, customs duties, import taxes, brokerage fees, or similar governmental charges may apply. Such charges are the sole responsibility of the customer unless explicitly stated otherwise.

We reserve the right to modify product prices, promotional offers, discounts, shipping fees, or any other pricing information at any time without prior notice. Any price changes shall not affect orders that have already been accepted and paid.

In the event that a pricing error occurs due to technical issues, human error, software malfunction, or third-party system failures, we reserve the right to cancel the affected order and issue a full refund before shipment.

6. Payment Methods

Soft & Cotton accepts various payment methods that may vary depending on your country or region.

Available payment methods may include, but are not limited to:

Visa
Mastercard
American Express
Discover
Diners Club
JCB
Klarna
Apple Pay
Google Pay
Shop Pay
PayPal (where available)
Other locally supported payment providers

Payment methods displayed during checkout are the only payment methods currently available for your order.

All payments are processed securely through certified third-party payment processors. Soft & Cotton does not store complete credit card information on its own servers.

By submitting payment information, you represent and warrant that:

you are authorized to use the selected payment method;
all payment information is accurate;
sufficient funds are available;
you authorize the payment processor to charge the full purchase amount, including applicable taxes and shipping costs.

Failed payments do not constitute accepted orders.

7. Payment Verification and Fraud Prevention

To maintain a secure shopping environment, Soft & Cotton reserves the right to perform payment verification procedures before accepting an order.

These security measures may include:

automated fraud screening;
address verification;
payment authentication;
identity verification;
review of unusual purchasing behavior;
review of multiple orders placed within a short period;
review of high-value transactions;
verification requests from our payment providers.

In certain cases, we may request additional documentation before processing an order. This may include proof of identity or confirmation that the payment method belongs to the purchaser.

Failure to provide requested information within a reasonable timeframe may result in order cancellation and a full refund.

These measures are intended to protect both customers and Soft & Cotton from fraudulent transactions.

8. Promotions, Discounts and Coupon Codes

From time to time Soft & Cotton may offer promotional discounts, coupon codes, bundle offers, loyalty rewards or limited-time sales.

Unless explicitly stated otherwise:

only one promotional code may be used per order;
promotions cannot be combined;
discounts have no cash value;
promotions may expire without notice;
coupon codes may be limited to specific products or countries.

Soft & Cotton reserves the right to modify or cancel promotional campaigns where abuse, fraud or technical errors are detected.

Orders suspected of exploiting pricing errors or promotional loopholes may be cancelled.

9. Order Cancellation

Customers may request cancellation of an order within one (1) hour after the order has been successfully placed, provided that processing has not yet begun.

Cancellation requests must be submitted by contacting:

support@softandcotton.com

Once warehouse processing, packaging, or shipment preparation has started, cancellation is no longer possible.

If an order has already been shipped, customers may instead request a return in accordance with our 14 Day Return Policy.

Refunds for successfully cancelled orders are issued to the original payment method.

10. Order Processing

Orders are typically processed within 1 to 3 business days after payment has been successfully authorized.

Processing times may increase during:

seasonal demand;
public holidays;
promotional campaigns;
inventory updates;
unforeseen operational events.

Estimated processing times are not guaranteed.

Customers will receive shipment confirmation once the order has been dispatched.

11. Shipping and Delivery

Soft & Cotton ships internationally to many countries.

Available shipping methods vary depending on destination.

Estimated delivery times shown during checkout are provided as estimates only and should not be interpreted as guaranteed delivery dates.

Delivery may be affected by:

customs inspections;
severe weather;
transportation disruptions;
carrier delays;
local postal services;
force majeure events;
public holidays.

Soft & Cotton shall not be liable for delays caused by third-party carriers or governmental authorities.

Risk of loss and responsibility for the shipment transfers to the customer once the package has been handed over to the shipping carrier, unless mandatory law provides otherwise.

Customers are responsible for providing a complete and accurate shipping address. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges before reshipment.

If a shipment is refused by the customer or remains unclaimed, any refund may be reduced by shipping costs, return shipping charges, customs fees, and other expenses incurred by Soft & Cotton.

12. Customs Duties, Taxes and Import Regulations

Customers are solely responsible for complying with all import regulations applicable in their destination country.

Depending on the country of delivery, customs duties, import taxes, VAT, brokerage fees, customs clearance charges, or other governmental fees may apply.

Unless explicitly stated otherwise during checkout, these charges are not included in the purchase price or shipping costs and remain the sole responsibility of the customer.

Soft & Cotton is not responsible for delays caused by customs inspections, border authorities, or local governmental agencies.

If a shipment is refused because customs duties or taxes are not paid, or because the customer fails to cooperate with customs authorities, any refund issued may be reduced by:

original shipping costs;
return shipping costs;
customs handling fees;
carrier administration fees;
any additional costs incurred during the return process.

13. Return Policy

Customer satisfaction is important to us.

Soft & Cotton offers a 14-Day Return Policy.

Customers may request a return within 14 calendar days after receiving their order.

To qualify for a return:

the product must be unused;
the product must be unworn;
the product must be free from damage caused after delivery;
all original packaging should be included whenever reasonably possible;
proof of purchase must be provided.

Returns submitted after the applicable return period may be refused.

For hygiene reasons, certain personal-use products may not be eligible for return once opened where permitted by applicable law.

Our complete Return Policy forms an integral part of these Terms of Service.

14. Return Authorization Procedure

Before returning any item, customers must first contact our Customer Support Team.

Return requests can be submitted via:

support@softandcotton.com

Customers should include:

Order Number
Full Name
Email Address
Reason for Return

Once approved, customers will receive detailed return instructions.

Returns sent without prior authorization may be refused or experience processing delays.

The returned package must arrive at our designated return address within the approved return period.

15. Return Shipping Costs

Unless otherwise required by applicable consumer protection laws:

The customer is responsible for return shipping costs when:

the wrong size was ordered;
the wrong color was selected;
the product is no longer wanted;
the customer changes their mind;
the order was placed by mistake.

Soft & Cotton will cover reasonable return shipping costs only where:

the incorrect item was delivered;
the item arrived damaged;
the item is defective due to manufacturing issues;
another error occurred that is directly attributable to us.

Shipping charges paid during checkout are generally non-refundable.

There are no restocking fees.

16. Damaged, Defective or Incorrect Products

Customers should inspect all products immediately after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, customers must notify us within 14 days after delivery.

Please send:

clear photographs;
videos where appropriate;
a description of the issue;
the order number.

Claims submitted without sufficient evidence may require additional verification.

After reviewing the claim, Soft & Cotton may, at its sole discretion:

provide a replacement;
provide replacement parts;
issue a partial refund;
issue a full refund;
offer another appropriate resolution.

17. Return Shipping Costs and Non-Refundable Charges

Unless otherwise required by applicable law, customers are responsible for all return shipping costs when returning Products due to a change of mind, ordering the incorrect Product, selecting the wrong size or color, or for any other reason that is not the result of our error. Customers are encouraged to use a tracked shipping service when returning Products, as we cannot accept responsibility for returns that are lost or damaged during transit before reaching our returns facility.

Original shipping charges, express delivery fees, gift wrapping charges, customs duties, import taxes, handling fees, and any additional services purchased during checkout are generally non-refundable unless otherwise required by law or where the return results directly from an error on our part.

If the Product arrives damaged, defective, incomplete, or materially different from what was ordered, please contact our customer support team within 14 days of delivery and provide a detailed explanation together with clear photographs showing the issue. After reviewing the information, we may arrange a replacement, offer an appropriate solution, or provide a prepaid return label where available. Any reimbursement of return shipping costs will only be made after the issue has been verified and approved by our support team.

Customers should never return Products without first obtaining return authorization, as unauthorized returns may significantly delay processing or prevent us from correctly identifying the returned Order.

18. Refunds and Processing Times

Once your approved return has been received at our designated returns facility, our team will carefully inspect the Product to verify that it complies with the conditions described in our Return Policy. This inspection process generally takes several business days depending on current processing volumes and seasonal demand.

After the inspection has been completed and the return has been approved, refunds will be issued using the same payment method that was originally used to complete the purchase whenever technically possible. Depending on your bank, credit card issuer, payment provider, or financial institution, it may take several additional business days before the refunded amount becomes visible in your account.

Refunds generally include the purchase price of the returned Products but do not include original shipping charges, expedited delivery costs, customs duties, taxes, or optional service fees unless required by applicable consumer protection laws or where the return is the direct result of our error.

If a return does not meet the requirements of our Return Policy, we reserve the right to refuse the refund or, where appropriate, offer to return the Product to the customer at the customer’s expense. We will always communicate the outcome of the inspection before taking any further action.

19. Exchanges

We understand that customers may occasionally wish to exchange a Product for a different size, color, or variation. Exchanges are always subject to current inventory availability and cannot be guaranteed for every Product or every Order.

In many situations, the quickest and most efficient solution is to return the originally purchased Product after receiving approval from our customer support team and then place a new Order for the preferred Product through our website. This helps avoid unnecessary delays and ensures that the requested Product can be reserved while stock is available.

Where we agree to process a direct exchange, customers may be responsible for return shipping costs and any applicable shipping fees for the replacement Product unless the exchange is necessary because we supplied an incorrect Product or because the Product is confirmed to be defective.

Replacement Products will only be dispatched after the original Product has been received, inspected, and approved unless we expressly agree otherwise. If the requested replacement Product is no longer available, we may instead offer a refund or an alternative solution at our discretion.

20. Chargebacks and Payment Disputes

Customer satisfaction is extremely important to us, and we are committed to resolving any concerns quickly and fairly. Before initiating a chargeback, payment dispute, or claim through your bank, credit card issuer, or payment provider, we strongly encourage you to contact our customer support team at support@softandcotton.com. In many cases, issues relating to shipping, damaged Products, refunds, or Order status can be resolved significantly faster through direct communication.

If a payment dispute or chargeback is nevertheless initiated, we reserve the right to provide the relevant payment provider, financial institution, or dispute resolution service with all documentation reasonably necessary to defend the transaction. This documentation may include Order confirmations, payment records, fraud prevention information, shipment tracking, proof of delivery, customer communications, product descriptions, and any other evidence demonstrating that the Order was processed correctly.

Submitting an unjustified or fraudulent chargeback after receiving the ordered Products may delay future refunds, affect our willingness to provide further services, and may be reported to the relevant payment provider where permitted by applicable law. Nothing contained in this section limits any statutory consumer rights that cannot legally be excluded.

21. Product Care, Use, and Safety

Customers are responsible for using all Products in accordance with the care instructions, safety recommendations, and intended purpose provided with the Product, on the product packaging, or published on our website. Proper care and handling help preserve the quality, appearance, durability, and performance of our Products over time.

Textile products, including blankets, bedding, and similar home goods, should be washed, dried, and stored according to the care instructions supplied. Failure to follow the recommended washing temperatures, drying methods, or other care guidelines may result in shrinkage, discoloration, fabric damage, reduced product lifespan, or other changes that are considered normal consequences of improper use rather than manufacturing defects.

Customers should inspect Products upon delivery and discontinue use immediately if they believe a Product has become damaged in a manner that could create a safety risk. Products should never be modified, altered, repaired, or used for purposes other than their intended function, as doing so may affect both safety and product performance.

Our Products are designed for normal household use unless expressly stated otherwise. They should not be used in commercial environments, industrial settings, or for any purpose that falls outside the intended use described by Soft & Cotton.

Certain Products may not be suitable for infants, young children, or individuals requiring special medical supervision unless specifically indicated. Customers are responsible for ensuring that Products are used safely and appropriately, particularly where vulnerable individuals are involved.

Nothing contained in these Terms limits, excludes, or replaces any mandatory statutory consumer rights or product safety protections that apply under applicable law. If you believe that a Product is defective, unsafe, or does not conform to the contract of sale, please contact support@softandcotton.com as soon as reasonably possible. We will investigate the matter promptly and work with you to provide an appropriate solution in accordance with applicable consumer protection laws and our internal customer service procedures.

22. Reviews, Feedback, and Customer Content

We highly value feedback from our customers, as it helps us improve our Products, Services, and overall customer experience. By submitting a review, testimonial, rating, photograph, video, suggestion, comment, or any other form of customer-generated content through our website, social media channels, email communications, or third-party review platforms, you confirm that the submitted content is truthful, accurate, and based on your genuine experience with our Products or Services.

You further represent and warrant that you own all necessary rights to the content you submit or that you have obtained all required permissions to share such content. Your submission must not violate the intellectual property rights, privacy rights, publicity rights, or any other legal rights of any third party. Reviews or content containing false information, defamatory statements, offensive language, unlawful material, spam, misleading claims, or promotional content unrelated to our Products may be removed at our sole discretion.

By voluntarily submitting customer content, you grant Soft & Cotton and BrandWagon Limited a perpetual, worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, modify, translate, adapt, publish, distribute, display, and otherwise utilize such content for marketing, advertising, promotional campaigns, customer communications, product development, website content, social media, printed materials, and other commercial or non-commercial purposes without additional compensation, unless prohibited by applicable law.

We reserve the right, but are under no obligation, to monitor, edit, refuse, or remove customer-generated content that we reasonably believe violates these Terms or applicable laws. Nothing in this section limits your mandatory legal rights under applicable consumer protection legislation.

23. Intellectual Property Rights

All content made available through the Services, including but not limited to trademarks, trade names, logos, product names, graphics, icons, photographs, videos, illustrations, product descriptions, text, software, databases, layouts, website design, user interfaces, downloadable materials, documentation, source code, and all other intellectual property associated with Soft & Cotton, is protected by applicable copyright, trademark, trade dress, database, and other intellectual property laws.

The Soft & Cotton brand, together with all associated branding elements, whether registered or unregistered, remains the exclusive property of BrandWagon Limited or its licensors. Nothing contained within these Terms or through your use of the Services grants you ownership of any intellectual property rights belonging to us.

Customers are granted a limited, non-exclusive, revocable, non-transferable license to access and use our website solely for personal, lawful, and non-commercial shopping purposes. This license does not permit copying, reproducing, modifying, distributing, republishing, reverse engineering, scraping, framing, data mining, creating derivative works, or commercially exploiting any part of our Services without our prior written consent.

The unauthorized use of our trademarks, product photography, advertising materials, written descriptions, videos, website design, or other proprietary content may constitute infringement of our intellectual property rights and may result in legal action. We actively monitor unauthorized commercial use of our content and reserve all rights available under applicable law.

If you believe that any material appearing on our website infringes your intellectual property rights, please contact support@softandcotton.com with sufficient information describing the alleged infringement, including proof of ownership where applicable. We will review all legitimate notices in good faith and take appropriate action where required by law.

24. Third-Party Services, Links, and Shopify

In order to operate our online store efficiently and securely, we rely on various independent third-party service providers for services including, but not limited to, website hosting, e-commerce infrastructure, payment processing, fraud prevention, shipping, logistics, analytics, marketing, customer communications, review management, cloud storage, and technical support.

Our online store is powered by Shopify, which provides the e-commerce platform enabling us to offer Products and Services to customers worldwide. Your use of our website may therefore also be subject to certain policies, technical limitations, or legal requirements imposed by Shopify and other third-party providers where applicable.

We may also utilize payment service providers, financial institutions, shipping carriers, customs brokers, advertising platforms, email service providers, fraud detection systems, and other partners to fulfill Orders and improve the quality of our Services. These providers operate independently from Soft & Cotton and may maintain their own privacy policies, terms of service, and legal requirements.

Our website may contain links to third-party websites or external resources for your convenience. Such links do not constitute an endorsement, recommendation, or approval of the third-party website or its content. We do not control, monitor, or assume responsibility for the availability, accuracy, legality, security, or practices of any external website.

Customers who choose to access third-party websites do so entirely at their own risk. We encourage customers to review the terms, privacy policies, and business practices of any third-party services they choose to use. Soft & Cotton shall not be responsible for any damages, losses, or disputes arising from interactions with third-party websites or independent service providers.

25. Business Operator and Contact Details

Soft & Cotton is a trading brand operated by BrandWagon Limited, which is responsible for the operation of this online store, the provision of Products and Services, customer communications, payment processing coordination, and the administration of these Terms of Service.

Our registered business correspondence address is:

BrandWagon Limited
UNIT B53, 2/F
KWAI SHING INDUSTRIAL BUILDING PHASE 1
36–40 Tai Lin Pai Road
Kwai Chung
New Territories
Hong Kong SAR

For general customer support, order inquiries, cancellations, returns, refunds, or questions relating to these Terms, customers may contact us at:

Email: support@softandcotton.com

Please note that the registered business correspondence address listed above is not our product returns facility. Approved customer returns should only be shipped to the dedicated returns address provided in our Return Policy or by our customer support team after return authorization has been issued.

Products returned without prior authorization, or Products sent directly to our registered correspondence address, may experience significant delays in processing or may not be accepted. Customers are therefore encouraged to carefully follow the return instructions provided by our support team before sending any Product back.

We are committed to responding to customer inquiries as quickly as reasonably possible and aim to provide fair, transparent, and professional customer service throughout every stage of your shopping experience.

26. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Personal data collected through our website is processed in accordance with our Privacy Policy and all applicable data protection laws. By using our Services, you acknowledge that certain information is necessary for us to process Orders, deliver Products, provide customer support, comply with legal obligations, and improve the overall customer experience.

The information we collect may include your name, billing address, shipping address, email address, telephone number, payment information, IP address, device information, browsing behavior, purchase history, and communications with our customer support team. We collect only the information reasonably necessary to provide our Services and operate our business efficiently.

To fulfill your Order, we may share relevant personal information with trusted third-party service providers, including payment processors, shipping carriers, logistics partners, fraud prevention providers, cloud hosting services, analytics providers, customer support systems, marketing platforms, and other business partners who assist us in operating our Services. These service providers are contractually required to process personal information only for authorized purposes and in accordance with applicable privacy laws.

Customers have the right to request access to their personal information, request corrections where appropriate, and exercise other privacy rights available under applicable law. Additional information regarding how we collect, process, store, and protect personal information is available in our Privacy Policy.

27. Disclaimer of Warranties

To the fullest extent permitted by applicable law, all Products, Services, website content, software, and related materials are provided on an “as available” and “as is” basis without warranties of any kind except those that cannot legally be excluded.

While we make every reasonable effort to maintain accurate Product descriptions, pricing, images, specifications, inventory information, and website functionality, we do not guarantee that all information will always be complete, accurate, current, or free from typographical errors. Minor differences in colors, textures, dimensions, or appearance may occur due to manufacturing processes, photography, screen settings, or other technical factors.

We do not warrant that the Services will operate uninterrupted, remain continuously available, or be free from technical issues, software errors, viruses, malware, security vulnerabilities, or other harmful components. Temporary interruptions may occur due to scheduled maintenance, system upgrades, network failures, third-party service disruptions, or circumstances beyond our reasonable control.

Nothing contained in this section limits, excludes, or replaces any statutory warranties, guarantees, or mandatory consumer rights that apply under applicable law.

28. Limitation of Liability

To the fullest extent permitted by applicable law, Soft & Cotton, BrandWagon Limited, its affiliates, directors, officers, employees, contractors, suppliers, licensors, agents, and service providers shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to your use of our Products, Services, or website.

This limitation includes, but is not limited to, loss of profits, business interruption, loss of revenue, loss of anticipated savings, loss of goodwill, loss of business opportunities, loss of data, loss of reputation, replacement costs, or any other commercial or economic damages, regardless of whether such damages were foreseeable.

Where liability cannot legally be excluded, our maximum aggregate liability arising from any Order or claim shall not exceed the total amount actually paid by the customer for the specific Product or Order giving rise to the claim.

Nothing contained in these Terms excludes liability for fraud, intentional misconduct, gross negligence where applicable, death or personal injury resulting from our negligence where such liability cannot legally be excluded, or any other liability that applicable law prohibits from being limited or excluded.

29. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Soft & Cotton, BrandWagon Limited, together with their affiliated companies, directors, officers, employees, contractors, representatives, licensors, suppliers, and service providers from and against any claims, actions, demands, liabilities, damages, losses, judgments, settlements, penalties, fines, costs, and expenses, including reasonable legal fees, arising out of or relating to your breach of these Terms.

This indemnification obligation includes claims resulting from your misuse of our website, fraudulent activities, violation of applicable laws, infringement of intellectual property rights, submission of unlawful or misleading customer content, unauthorized commercial use of our Services, or any conduct that causes harm to our business, customers, employees, or third parties.

You agree to cooperate fully with us in the defense of any claim covered by this provision. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree not to settle any such matter without our prior written consent where the settlement would impose obligations or liabilities upon us.

Nothing contained in this section limits any statutory consumer protections or legal rights that cannot be waived under applicable law.

30. Force Majeure

Soft & Cotton and BrandWagon Limited shall not be held liable for any delay, interruption, or failure to perform any obligation under these Terms where such delay or failure results from events or circumstances beyond our reasonable control. These events may include, but are not limited to, natural disasters, floods, earthquakes, fires, severe weather conditions, pandemics, epidemics, public health emergencies, war, terrorism, civil unrest, labor disputes, strikes, governmental actions, trade restrictions, import or export controls, customs delays, transportation disruptions, shortages of raw materials, utility failures, cyberattacks, internet outages, failures of third-party service providers, payment network interruptions, or any other event that could not reasonably have been anticipated or prevented.

During the occurrence of a force majeure event, our obligations under these Terms may be suspended for the duration of the event without giving rise to liability. We will make commercially reasonable efforts to minimize any disruption, resume normal operations as quickly as possible, and keep customers informed where appropriate.

Where a force majeure event significantly affects the fulfillment of an Order, we may offer an alternative solution, including a revised delivery schedule, replacement Product where appropriate, store credit, or a refund where required by applicable law.

31. Suspension and Termination

We reserve the right, at our sole discretion and where reasonably necessary, to suspend, restrict, or terminate access to our Services, refuse future Orders, cancel pending transactions, or deactivate customer accounts where we believe such action is necessary to protect our business, customers, service providers, or to comply with legal obligations.

Reasons for suspension or termination may include, but are not limited to, suspected fraud, unauthorized payment activity, abuse of refund policies, excessive chargebacks, misuse of promotional offers, submission of false information, violations of these Terms, unlawful conduct, harassment of our employees or representatives, attempts to interfere with the operation or security of our website, or infringement of our intellectual property rights.

Where reasonably practicable, we will notify affected customers before taking permanent action. However, in situations involving fraud prevention, payment security, legal obligations, or risks to our business operations, we may suspend or terminate Services immediately without prior notice.

Termination of these Terms shall not affect any rights, obligations, liabilities, or remedies that accrued before the date of termination, including payment obligations, intellectual property protections, indemnification provisions, or dispute resolution rights.

32. Governing Law and Consumer Rights

These Terms of Service shall be governed and interpreted in accordance with the laws applicable to the business operating the Services, except to the extent that mandatory consumer protection legislation in the customer’s country of residence provides rights that cannot legally be excluded or limited.

Nothing contained in these Terms is intended to deprive consumers of any statutory rights granted under applicable consumer protection laws. Where mandatory legal provisions provide greater protection than these Terms, those mandatory provisions shall prevail to the extent required by law.

Before initiating formal legal proceedings, both parties agree to make reasonable efforts to resolve disputes through direct communication with our customer support team. Many issues relating to Orders, deliveries, returns, refunds, or payment concerns can be resolved efficiently without formal legal action.

If a dispute cannot be resolved through informal communication, either party may pursue the remedies available under applicable law before the competent courts or authorities having jurisdiction over the matter.

33. Changes to the Services and These Terms

We reserve the right to update, amend, replace, or modify these Terms of Service, our website, Product offerings, pricing, business practices, operational procedures, shipping methods, payment options, promotional campaigns, or any other aspect of our Services at any time where reasonably necessary.

Changes may be required due to legal or regulatory developments, improvements to our Services, changes in business operations, technological advancements, security enhancements, fraud prevention measures, or updates to third-party service provider requirements.

Whenever significant changes are made, the revised version of these Terms will be published on our website together with the updated effective date. Continued access to or use of our Services after the revised Terms become effective constitutes acceptance of those updated Terms.

Customers who do not agree with any future changes should discontinue using the Services before the revised Terms become effective.

34. General Provisions

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies expressly incorporated by reference, constitute the complete agreement between you and Soft & Cotton regarding your use of our Services and supersede all prior discussions, communications, understandings, or agreements relating to the same subject matter.

If any provision of these Terms is determined by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be interpreted as closely as possible to reflect its original intent, while the remaining provisions shall continue in full force and effect.

No failure or delay by Soft & Cotton in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. Any waiver shall only be effective if made expressly in writing.

Customers may not assign, transfer, sublicense, or otherwise dispose of any rights or obligations arising under these Terms without our prior written consent. We may assign or transfer our rights and obligations where reasonably necessary in connection with business restructuring, mergers, acquisitions, or other legitimate business purposes.

35. Contact Information

If you have any questions regarding these Terms of Service, your Order, Product information, shipping, returns, refunds, exchanges, cancellations, payments, or any other aspect of our Services, our customer support team will be pleased to assist you.

Customer Support Email

support@softandcotton.com

Please contact us before initiating a return, chargeback, or payment dispute so that we have the opportunity to resolve your concern quickly and efficiently. Our customer service team aims to respond to all inquiries as promptly as reasonably possible and will work with you to find an appropriate solution whenever possible.

Approved Returns Address

Soft & Cotton Returns
Otto-Hahn-Straße 44A
63303 Dreieich
Germany

Products must not be returned without prior authorization from our customer support team. Returns sent without approval, returns sent to an incorrect address, or returns that do not comply with our Return Policy may experience delays, additional processing time, or may not qualify for a refund until the necessary verification has been completed.

These Terms of Service become effective immediately upon publication on our website and remain in force until replaced by a newer version. By accessing our website, placing an Order, or using any of our Services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms of Service.