Shipping Policy

Do you offer shipping worldwide?

Yes, we ship worldwide with the exception of a few areas with certain delivery limitations. If you’d like to verify if we can ship to your address, please email us at support@softandcotton.com or send us a message through our contact form.

What are your shipping methods, prices and delivery times?

Processing times

Orders are processed and sent out from Monday to Friday during business hours, excluding holidays.

Orders typically ship within 1 to 3 business days after being placed.

Delivery time for usual shipping

USA and Canada: 8 to 12 business days

Australia, NZ and Oceania: 8 to 12 business days

Europe and UK: 8 to 12 business days

Latin America: 9 to 26 business days

Other countries: 8 to 30 business days

Please note

Actual delivery time is subject to the official website or notice of the local courier, as it may be affected by flight arrangements, weather conditions and other external factors.

During times of high order volume, processing of orders can be delayed by up to 7 days.

Where can I find my tracking number?

When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.

If you haven’t received one or if the tracking number doesn’t work, contact our customer support channels and we’ll gladly assist you.

For more information, please send us an email at support@softandcotton.com.

Where are you based and where do you ship from?

Soft & Cotton is based internationally. Due to high order volume, we may ship orders directly from our warehouse or fulfillment partners to reduce overall delivery time.

Are there customs charges?

International orders may incur additional tax or customs charges when they arrive at your location. This is usually not something our customers encounter. However, in the event that it happens, it is your responsibility to pay any additional tax or customs charges.

We advise that you check with your local authorities to see if any import charges may apply before you place an order.

Can I change the shipping address for my order?

Soft & Cotton is not liable if an incorrect address is entered during the checkout process. Please make sure that your billing and shipping addresses are correct when placing your order.

If we have made an error, we will fully take responsibility and send you a replacement at no additional charge.

I think my package might be stolen or lost in transit. What do I do?

If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property, lobby or mailroom and reach out to neighbors in case someone accepted the package on your behalf or it was misdelivered.

We advise waiting 1 to 2 business days to see if the package is redelivered by the carrier.

If your package has still not been located or redelivered after 2 business days, please notify your local post office directly to file a claim. You can file a claim with your local courier by providing your tracking information.

After you file a claim, please wait for their response before reaching out to us. Email us at support@softandcotton.com with the reply from your local courier so that we can assist you further.

Soft & Cotton is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.

We will consider an item lost in transit if the tracking information has no updates for 20 days. Please contact us at support@softandcotton.com so we can process a replacement.

Contact

Email: support@softandcotton.com

Hours of operation: 9 AM to 8 PM, Monday to Friday