Privacy Policy

Last updated May 31 2026

Overview

Soft & Cotton operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience, the Services. Soft & Cotton is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term personal information, we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de identified so that it cannot identify or be reasonably linked to you. We may collect or process personal information depending on how you interact with the Services, where you live and as permitted or required by applicable law.

This may include your name, billing address, shipping address, phone number and email address, payment and transaction information, account information such as login details, purchase history, communications with us, device and browser information, IP address, usage and interaction data.

Personal Information Sources

We may collect personal information directly from you when you use the Services, communicate with us or make a purchase, automatically through cookies and similar technologies, from service providers that help operate our business and from partners or third parties as permitted by law.

How We Use Your Personal Information

We use personal information to provide, operate and improve the Services, process payments, fulfill orders, manage accounts, arrange shipping, handle returns, enable reviews, personalize your experience and recommend products. We may also use information for marketing and promotional communications, security, fraud prevention, customer support, legal compliance and enforcement of our policies.

How We Disclose Personal Information

We may share personal information with Shopify, service providers, payment processors, fulfillment partners, marketing partners, affiliates or in connection with business transactions or legal obligations. Information is shared only as necessary and in accordance with applicable law.

Relationship with Shopify

The Services are hosted by Shopify. Shopify processes personal information to provide and improve the Services. Information may be transferred to countries outside your place of residence. To learn more about Shopify privacy practices, visit https://privacy.shopify.com.

Third Party Websites and Links

The Services may contain links to third party websites. We are not responsible for the privacy or security of those sites. Information shared on third party platforms may be visible to others.

Childrens Data

The Services are not intended for children and we do not knowingly collect personal information from children under the age of majority. If you believe a child has provided personal information, please contact us at support@softandcotton.com.

Security and Retention of Information

No method of transmission or storage is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes and enforce agreements.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct or transfer your personal information. You may also have the right to opt out of certain data uses. You can exercise your rights by contacting us at support@softandcotton.com. We may verify your identity before processing requests.

Complaints

If you have concerns about how we handle personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored or processed outside your country, including in the United States. We rely on legally recognized transfer mechanisms where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact

If you have questions about this Privacy Policy or your personal data, please contact us at support@softandcotton.com.